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Discover. A more rewarding way to work.
At Discover Financial Services, you'll find yourself in the company of some of the
industry's smartest and most reliable professionals. And at a company that rewards
dedication, values innovation and supports growth.
Thrive in an environment that promotes teamwork and shared success. Build on a foundation
of mutual respect. Join the company that understands rewarding careers like no other,
with this exceptional opportunity:
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Requisition Number
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121311-1 |
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Job Title
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Phoenix Mega Center Coach Pool (CMA, RUM, Engage) |
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Job Type
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Full Time |
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Post date
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12/13/2011 12:00:00 AM |
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Maximum Salary
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0 |
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Minimum Salary
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0 |
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Shift Description
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Job Description
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•Coaching Account Managers
•Phone requirement
•Provides side by side coaching for Account Managers to improve results, productivity, and customer engagement through efficient and effective coaching activities
• Takes escalated supervisor calls as needed
• Actively participates in call listening sessions and calibrates on call quality
• Participates in projects or initiatives as assigned
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Qualifications
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• Successful in coaching and mentoring peers to improve performance
• Successful in phone skills with negotiations, sales, customer satisfaction and productivity
• 6 months of previous management, leadership, coaching or training experience in a call center environment.
• Must be able to create an environment in which morale, creativity and motivation thrives
• Demonstrate effective leadership and relationship building skills
• Flexible with schedule – must be able to work weekends
• Experience in Customer Service, Marketing or Collections preferred.
• Previous Peer Coach /Mentor experience preferred
• Schedule and Availability Requirements
Day Availability: 4:45am-7pm
Night Availability: 10:30am-1am
Weekend / Holiday Availability needed |
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City
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Phoenix |
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State
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AZ |
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